Also prepare trick questions

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You on the web, but it also ensures better knowledge of your sector. In addition, establishing digital listening allows you to listen to your customers and react in a thoughtful manner. To limit the risks linked to SR, you must implement a discussion space with customers. In other words, you must respond to their questions and or complaints about your products and services. By adopting this strategy, it will be easier for you to defuse a conflict since you are closer to your customers.

Professional accounts for different channels. For optimal management of your wedding photo editing service RS accounts, entrust them to Eminence , your digital marketing agency. Ultimately, RS allows for instantaneous and international propagation of information, thus accelerating the damage to e-reputation. This is why monitoring your digital presence is essential for your business. How to prepare for a bad buzz? Here are some tips to prepare for the worst… Identify sensitive topics You must identify points that could affect your e-reputation, such as the arguments used to criticize you.



Also identify sensitive and controversial topics to avoid at all costs. In this context, Emmanuelle Hervé of the sensitive communications and crisis firm EH & A recommends that “You must know all the sensitive subjects of the company and prepare yourself without delay for the first problems” According to this assessment carried out by MMC, specialized in sensitive digital communication, “bad buzz” here are.