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One of the biggest challenges for growing companies is delivering scalable, proactive experiences that delight customers. In addition to improving customer satisfaction and loyalty, putting into practice a proactive and scalable strategy can save resources and time . ChatGuru helps companies increase interaction capacity while maintaining a high level of service. Let's find out how the ChatGuru platform works in today's post! Why choose ChatGuru? During their experience with a brand, more than 80% of Brazilian customers highly value the ability to complete transactions quickly, the availability of convenient payment methods and friendly service , according to the Experience is everything survey, by PWC Brasil. ChatGuru's technology can enable your company to meet all these requirements even in the face of high demand and without the need to hire more people for the team. Customers can use our software to get answers to frequently asked questions via instant text messaging 24 hours a day.
ChatGuru chatbots use their knowledge base to help answer customer questions and solve customer problems. They are able to recognize and respond to a huge variety of questions. Additionally, ChatGuru can help you create a consistent customer experience for all tickets, no matter how many. Bots can be taught to respond in the tone most appropriate to the reality of your company and your customers. With our platform , previous conversations are always available to ensure the delivery of Industry Email List solution that is easy to ] coherent and assertive information to each client. ChatGuru chatbots for customer service have six main advantages . Are they: Instant service 24/7 customer support Personalizing communication for different types of customers Data collect Consistent user experience This means your customers will get better service and your support team will receive fewer repeat, transactional queries . Regardless of the size of your business, you can minimize the amount of support calls you receive by proactively educating and anticipating your customer inquiries with ChatGuru .
Five ways to scale your customer experience and make it more proactive with ChatGuru Due to the resources available on our platform , your organization will be in a position to establish a high standard of quality and proactivity that can be expanded as demand grows. Check out five ways to proactively scale your customer experience with ChatGuru now ! 1. Making your brand more accessible According to the Business Messaging Research Study 2020 , from Meta, formerly Facebook, 75% of people would like to be able to send and receive text messages for businesses, just like they do with their friends and family. In parallel, in Brazil, WhatsApp is the most opened application during the day (54%) , the most present on home screens (54%) and the one where the most time is spent (33%). When we put these two surveys into perspective, there is no denying that the WhatsApp application is the most accessible for Brazilians , being crucial as a channel to strengthen relationships between brands and customers. This way, your company will be able to offer consumers a familiar two -way conversational environment linked to all the benefits of ChatGuru technology .
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發表於 2024-3-9 13:04:40
